Hess Travel’s ticket value management protocol is very straightforward and very effective, and we believe that it is one of the many things that set us apart from other corporate travel agencies. Our goal is to assure that you retain maximum value from unused air tickets. We use our powerful technology to track all your unused tickets, and then we tag these unused tickets so that they will be used by your corporate travel agent at the first opportunity. One of the largest unmanaged expenses of business travelers occurs when unused tickets are never redeemed for value. As a customer-conscious traveling agency, we are determined to prevent this from happening to our customers.