When was the last time you bought something, and then the merchant kept working to find a way to reduce the price? Likely never. Nevertheless, that is exactly what the Hess team does for customers. After you buy a ticket, we will check fare options that would allow us to reissue your ticket at a lower price (airline pricing is very fluid and changes continually). And we will do that every day until your flight actually takes off.
“It is amazing what Hess has done for me to find me a lower fare on an expensive flight. It’s not always possible, but there are times when they have saved me substantial money.”
The airlines are not particularly happy that we do this for customers, but, after all, we work for our customers and not for the airlines. Each month, we effectively transfer thousands of dollars from the airlines to our customers in the form of reduced fares.
We are very much aware that there is no more valuable real estate than the nine square feet that you occupy on an airplane. If we cannot immediately acquire the seat you want, we will keep working on it until you actually board the airplane. It is not uncommon for our team members to check for improved seating dozens of times, and we improve your odds considerably of getting the seat you want.
In the past, a travel agent could advise you to show up early for your flight and not much else. What we have done has changed all that! The exciting news is that we are now able to do much more.