Your time is important, and you don’t need the frustration of playing telephone tag with your corporate travel agent. Hess® Corporate Travel has implemented the best of class technology to make sure you are able to reach your corporate travel agent. You will always be greeted by a live voice each and every time you call.
In addition to direct phone access, you can communicate with us through a variety of ways, including email and fax. It’s your choice. Even after hours, you will have access to a live person who knows your travel information, status and preferences. You’re not just another number to us, regardless of the time of day or wherever in the world you may be.
Almost all travel agencies outsource the after-hours emergency needs of their customers to third party companies who do an OK job most of the time. At Hess Travel, “OK most of the time” is simply not good enough. Our emergency number is answered by one of our own corporate travel team members, a very rare thing in the travel industry. At Hess Travel, our superb level of customer care does not go down with the sun.