 |
 |
 |
|
    |
|
||||
|
||||||||
 |
 |
 |
|
 |
|
 |
||
|
||||||||
 | |
|
January 20, 2004 - Bountiful, Utah Hess Corporate Travel Calls Out To Clients To Share Useful Information Phone & Fax Programs Offer Personalized Service When it comes to personalized client outreach services, no one does it better than Hess Corporate Travel, Northern Utah's leading travel management consulting and advisory firm specializing in business travel operations. Each year Hess's staff of more than 30 travel professionals makes an estimated 15,000 proactive phone calls to clients to share valuable information and travel news. Team members at Hess Corporate Travel are required to place a certain number of calls every week, an average of about 10, to speak with clients about industry information that is relevant to them. Providing helpful information, such as schedule and rule changes on an airline affecting an upcoming flight or revised visa requirements for a country they are heading to, helps and educates clients, and is a value-added service. It is never a blast-email situation - personal contact is required. "All of our team members gladly accept the responsibility to proactively work for the good of our customers," said Alan Hess, president and founder of Hess Corporate Travel, based in Bountiful, UT, for nearly 20 years. "By making these routine calls, our clients understand that we know who they are and can have confidence that we are looking out for their best interest. We avoid calls that have no purpose." By decentralizing this outreach effort, rather than placing the responsibility on a single customer-service representative, Hess believes that both staff members and clients benefit. Everyone stays informed, and this helps strengthen relationships, he explained. In addition to the phone program, Hess Corporate Travel offers customer information services sent via fax. After conducting a survey of clients, Hess learned that the vast majority of them prefer to receive written materials by fax rather than through electronic mail. This continuing fax outreach program is by request only, featuring airfares, hotel rates and travel deals, and is a direct result of customer response to Hess Travel's survey. "Customer service must be personal to be effective," said Hess, a hands-on leader and the company visionary who continues to expand his agency both online and offline. "By staying focused, we are able to provide valuable information that is truly useful for each individual client." Hess Corporate Travel Founded in 1985, Hess Corporate Travel is a leading travel management consulting and advisory firm specializing in business travel operations. Based in Bountiful, Utah, Hess Corporate Travel integrates advanced technological tools, a partnering attitude and personalized service to deliver consistent results. A representative of American Express Travel Services, offering worldwide strength, Hess Corporate Travel is privately held and is affiliated with Travel Agency Management Services, an exclusive industry networking organization. For more information call toll-free 800.882.8028, or visit www.hesstravel.com. 
|
