Corporate Management Service Company
Daring to Expect More from Your Business Travel Agency
Of course our agency will answer the phone when you call and respond right away to your email. Naturally, our company will get you the right seat on the right flights. And unsurprisingly we will bring our considerable service and experience to bear your needs.
Still, if we really are the best there is in our business anywhere in the world, we have to do more. We need to promise to bring a great attitude to every customer interaction (around our place a bad attitude is referred to as Coolwhip – we apply no Coolwhip unless we are serving pie). We need to employ only veteran travel agents – we promise that no rookie will answer your call. We need to help make your job easier by providing the very best and most useable travel management reporting. We need to pre-negotiate the best rates at hotels and car rental companies. We need to have discount contracts for travel to international destinations. We need to find you the best airfare, even after you purchase your ticket (if we find a lower fare, we will re-issue your ticket). We need to remember all your frequent flyer information and preferences and make sure that this important task is taken care of routinely whenever your travel. You get the idea; we will never be satisfied with “good enough.”
Corporate Travel Management Teams Trust Hess Travel
Companies who care about the details, but have better things to do than obsess about them; turn to Hess Corporate Travel for their corporate business travel services. We provide Looking-Out-For-You quality as a full- service corporate travel management company. Looking-Out-For-You travel management service is overseeing destinations, airlines, weather, and more to avoid any travel disasters en route.
Personal Traveler Profile
Save time when making your corporate travel reservations, and help us assure error-free travel service for you. Simply take a moment to save your Personal Traveler Profile. For your convenience, existing corporate business and personal profiles can be edited at any time.
Business Travel Agencies
Contact Our Travel Agency
Your time is important—cut the telephone tag and frustrations. Hess Corporate Travel Services uses best-of-class technology to connect you directly with your travel agent.
Concur Travel: Interactive Self-Booking Travel Tool
For travelers who like to “change their own oil” Hess Corporate Travel Services presents Concur Travel, the world’s best direct booking tool. Interested? Our company will be delighted to bring a demonstration right to your office.
Emergency Travel Service
This is a big one, and we don’t know of any other company who does it the way our company does it! Other travel agencies outsource the after-hours emergency needs to third-party companies who do an OK job most of the time. At Hess Corporate Travel Services “OK, most of the time” simply is not good enough. Our emergency after hour’s service is answered by one of our own company team members, a very rare thing in today’s travel industry, and this team member is empowered to actually take the steps necessary to solve your problem. At Hess Travel Services, our superb level of customer care does not go down with the sun.
LOFY ™ Hess Travel’s proprietary Looking-Out-For-You second effort
When was the last time your company bought a business travel ticket, and then the merchant kept working to find a way to reduce the price of your corporate travel package? Likely never. Nevertheless, that is exactly what our company does for your business. After you buy a ticket, our company will check fare options that would allow us to re-issue your ticket at a lower price (airline business pricing is very fluid and changes continually). AND our company will do that every day until your flight actually takes off.
The airline companies are not particularly happy that we do this for corporate business clients, but our company, after all, work for our corporate business clients and not the airlines. Each month, we effectively transfer thousands of dollars from the airlines to our corporate business clients in the form of reduced fares.
Lookin’ For Trouble ™
Our Lookin’ For Trouble TM services provides an unequalled level of attention to the needs of our corporate business clients. Specially trained agency staff members monitor travel for our clients from day of departure until end of travel, watching for the kinds of things that can really ruin your day:
- Weather-related delays or travel cancellations
- Mechanical problems causing delays or cancellations
- Gate changes
- Changes in aircraft (to protect seat assignments), etc.
Though it is impossible to catch every possible situation, we have saved lots of grief for countless of our corporate business friends. Lookin’ For Trouble TM quite literally is one final defense against disaster for thousands of our corporate business clients each week. Lookin’ For Trouble TM is unique to Hess Corporate Travel Services and is staffed by our own company personnel.
Ticket Goalie ™ Nothing gets past management!
Hess Travel’s ticket value management protocol is very straightforward and very effective. Our companies goal is to assure that our corporate business clients retain maximum value from unused air tickets. Our company uses powerful technology management to track all your unused tickets, and then we tag these unused tickets so that they will be used by your travel agent at the first opportunity. One of the largest unmanaged expenses of business travelers occurs when unused tickets are never redeemed for value. We are determined that such will not be the fate of our business clients.